Frequently Asked Questions

What is Cigarlemon?

Cigarlemon is a home décor brand founded in 2023, inspired by nature, art, and modern living. We specialize in artificial greenery, lifelike artificial trees, plant walls, preserved moss décor, and other nature-inspired pieces designed to bring warmth and character into everyday spaces.

Our philosophy is simple: If life hands you lemons, find Cigarlemon.

Are your plants and trees real?

Most of our plants, trees, and greenery are artificial and designed to recreate the natural shape, texture, and movement of real plants as closely as possible.

We also offer preserved moss products made using real natural moss that has been specially treated to retain its texture and appearance without regular watering or maintenance.

Do artificial plants require any maintenance?

Very little. Our artificial greenery does not require watering, sunlight, fertilizing, or pruning.

For everyday care, we recommend gently dusting the leaves and surfaces with a soft cloth, feather duster, or low-pressure air as needed.

Does preserved moss need to be watered?

No. Preserved moss should never be watered.

It has been specially preserved to maintain its natural appearance and texture. For best results, keep preserved moss indoors and away from excessive moisture, direct sunlight, and heat sources.

Can I use Cigarlemon products outdoors?

Some products may be suitable for covered or sheltered outdoor areas, while others are designed for indoor use only.

Unless a product is specifically described as outdoor or UV-resistant, we recommend keeping it indoors or in a protected area to help maintain its appearance and extend its lifespan.

Please check the individual product description for specific care instructions.

Will my artificial tree look exactly like the product photo?

Because many of our products are designed to imitate the organic shapes found in nature, slight variations in branch positioning, leaf arrangement, shape, and overall appearance may occur.

Artificial trees may also be compressed during shipping. Once unpacked, gently shape and spread the branches and leaves to achieve a fuller, more natural look.

These small variations are part of what makes each piece feel unique.

How do I shape my artificial tree after delivery?

After removing your tree from its packaging, start from the lower branches and gently bend and spread them outward.

Adjust smaller branches and leaves individually until you achieve your preferred shape. Taking a few minutes to style your tree can make a significant difference to its final appearance.

Think of it as giving your tree its finishing touch.

Are pots included with artificial trees?

This depends on the individual product.

Some artificial trees include a basic nursery-style pot, while decorative planters or baskets shown in lifestyle photography may be sold separately.

Please refer to the product description to see exactly what is included with your purchase.

Can I place an artificial tree into my own planter?

Absolutely.

Many customers place our artificial trees inside larger decorative pots, baskets, or planters to better match their interior style.

For a more finished look, you can also add decorative stones, preserved moss, bark, or other filler around the base.

Do you offer artificial plant walls?

Yes. Cigarlemon offers artificial greenery and plant wall solutions for both residential and commercial spaces.

They are ideal for feature walls, balconies, offices, cafés, restaurants, retail spaces, event styling, and other interiors where you want to create a strong botanical statement without ongoing plant maintenance.

Can your products be used for commercial projects?

Yes. Our products can be used across a wide range of commercial spaces, including offices, hotels, restaurants, cafés, retail stores, showrooms, event spaces, and interior design projects.

For larger quantities or project-specific requirements, please contact us directly.

Do you offer wholesale or bulk orders?

Yes. We welcome enquiries from retailers, interior designers, property stylists, hospitality businesses, landscapers, event companies, and other commercial customers.

Bulk and wholesale availability may vary by product and quantity, so please contact us with your requirements and our team will be happy to assist.

Do you offer custom designs?

Custom options may be available for selected products and larger projects, including greenery walls, preserved moss designs, and other decorative installations.

If you have a particular size, style, concept, or project in mind, feel free to contact us with the details.

Will the colour look exactly the same as it does online?

We make every effort to represent our products as accurately as possible.

However, colours may appear slightly different depending on lighting, photography, screen settings, and the environment in which the product is placed.

Natural-looking artificial greenery may also include deliberate variations in tone to create a more realistic appearance.

How long will artificial plants last?

With proper care, high-quality artificial greenery can remain beautiful for many years.

Keeping products away from prolonged direct sunlight, extreme heat, moisture, and harsh outdoor conditions will generally help preserve their colour and appearance for longer.

How should I clean my artificial greenery?

For regular cleaning, gently remove dust with a soft dry cloth, microfiber duster, or feather duster.

For heavier dust, lightly wipe individual leaves with a damp cloth and allow them to air dry naturally.

Avoid harsh cleaning chemicals unless specifically recommended for the product.

What should I do if my item arrives damaged?

If your order arrives damaged or there is an issue with your product, please contact us as soon as possible with your order number and clear photos of the item and packaging.

Our customer care team will review the situation and help find the most appropriate solution.

Can I return my order if I change my mind?

We understand that sometimes a piece may not work in your space quite the way you imagined.

Please refer to our Returns & Refund Policy for current eligibility requirements, return timeframes, product condition requirements, and any applicable return shipping costs.

How long does shipping take?

Shipping times vary depending on your location, product size, and selected delivery service.

Estimated dispatch and delivery information will be shown where available during checkout or on the relevant product page.

Larger items such as artificial trees and oversized décor may require different delivery arrangements from standard parcels.

How can I contact Cigarlemon?

If you have questions about a product, styling, an existing order, wholesale enquiries, or a commercial project, we'd love to hear from you.

Simply contact our customer care team through the Contact Us page and we'll be happy to help.

---

Still curious?

Sometimes the right piece can completely change the way a space feels.

If life hands you lemons, find Cigarlemon.